Privacy Policy
First Rate Plumbing Heating & Cooling Inc. is sensitive to the private nature of information you provide to us through our website, online forms, phone calls, email communications, text messaging, and other customer interactions.
This Privacy Policy explains how we collect, use, protect, and share customer information. It is designed to protect your personal information while giving you the opportunity to obtain information, products, and services from First Rate Plumbing Heating & Cooling Inc.
Information We Collect
Personal information may include your name, phone number, address, email address, service address, and other information by which you can be personally identified.
We may collect this information when you:
- Submit a form on our website
- Request an estimate
- Schedule service
- Contact us by phone, email, or text message
- Ask to receive communications from First Rate Plumbing Heating & Cooling Inc.
- Interact with our team about plumbing, heating, cooling, water heater, drain and sewer, indoor air quality, home performance, or commercial services
First Rate’s website contact forms may collect personal information such as name, phone number, email, and address.
Website Usage Information
We also collect usage information when you visit our website.
Website usage information is not personally identifiable information. It describes how our website is used and navigated, including the number and frequency of visitors to each web page and the length of their stay.
Website usage information may also include the domain names of browsers that visit our website, the time of day the website was visited, pages viewed, referring pages, and other non-personally identifiable information.
How We Use Information
First Rate Plumbing Heating & Cooling Inc. may use customer information to:
- Respond to service requests
- Schedule appointments
- Provide estimates
- Communicate with customers
- Send appointment reminders or service updates
- Provide customer support
- Follow up on service requests
- Send emails, phone calls, text messages, or other direct communications
- Share information about products, services, promotions, or updates
- Improve our website, communications, and customer experience
- Support advertising or remarketing efforts
- Maintain business records
- Comply with applicable legal, operational, or regulatory requirements
SMS/Text Messaging Privacy
If you provide your mobile phone number and opt in to receive text messages from First Rate Plumbing Heating & Cooling Inc., we may use your phone number to send SMS/text messages related to your service experience.
Messages may include:
- Appointment reminders
- Scheduling updates
- Technician arrival notifications
- Service updates
- Estimate or project-related communications
- Customer care messages
- Informational messages
- Marketing or promotional messages, where permitted and based on your consent
First Rate Plumbing Heating & Cooling Inc. does not sell or share SMS opt-in data or mobile phone numbers with third parties for their marketing purposes.
Message frequency may vary.
Message and data rates may apply.
For help, reply HELP or contact First Rate at 505-859-4329.
To opt out of text messages, reply STOP.
Consent to receive text messages is not a condition of purchasing goods or services.
How Information May Be Shared
First Rate Plumbing Heating & Cooling Inc. may share customer information only as needed to support business operations, customer communications, website functionality, scheduling, advertising, analytics, legal compliance, or requested services.
This may include sharing information with service providers or vendors that help us operate our website, manage communications, support scheduling, provide advertising or analytics tools, or perform other business functions on our behalf.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
First Rate Plumbing Heating & Cooling Inc. does not sell customer personal information, SMS opt-in data, or mobile phone numbers to third parties for marketing purposes.
Google Ads Remarketing and Cookies
This website uses the Google Ads remarketing service to advertise on third-party websites, including Google, to previous visitors to our site.
This could mean that we advertise to previous visitors who have not completed a task on our site, such as using the contact form to make an inquiry. These ads may appear on the Google search results page or on a site in the Google Display Network.
Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the First Rate Plumbing Heating & Cooling Inc. website.
Any data collected will be used in accordance with this Privacy Policy and Google’s privacy policy.
Your Choices and Opt-Out Rights
You may contact us if you have questions about this Privacy Policy or if you want to stop receiving future emails, phone calls, text messages, or other direct communications from First Rate Plumbing Heating & Cooling Inc.
To opt out of text messages, reply STOP.
For help with text messages, reply HELP or contact First Rate at 505-859-4329.
To request assistance with email, phone, or other direct communications, contact First Rate at 505-859-4329.
Opting out of certain communications may limit our ability to send appointment reminders, scheduling updates, technician arrival notifications, or other service-related messages through that communication method.
Data Protection
First Rate Plumbing Heating & Cooling Inc. takes reasonable steps to protect personal information provided through our website, forms, communications, and customer interactions.
However, no website, online form, email system, text messaging platform, or electronic storage method can be guaranteed to be completely secure.
Third-Party Websites
Our website may include links to third-party websites, tools, platforms, or resources.
First Rate Plumbing Heating & Cooling Inc. does not control third-party websites and is not responsible for their content, privacy practices, security, or policies.
Updates to This Privacy Policy
First Rate Plumbing Heating & Cooling Inc. may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of the website after updates are posted means you accept the updated Privacy Policy.
Contact Information
If you have questions about this Privacy Policy or want to update your communication preferences, contact First Rate Plumbing Heating & Cooling Inc.:
First Rate Plumbing Heating & Cooling Inc.
3004 2nd St NW
Albuquerque, NM 87107
Phone: 505-859-4329
Website: https://firstratephc.com/